Customer Technical Support Customer Technical Support & Helpdesk If your company has products to sell, your customers need someone to call when there's a problem.  Netuit can set up a flexible support contract to act as a liaison between your internal Development organization and your customers.   Phone Support Develop a Service Level Agreement (SLA) with you that provides trained personnel to deliver phone support to your customers.  This can extend up to 24x7 coverage Log calls and product issues into a database, ranked by severity, and escalated according to your requirements Troubleshoot/Track/Escalate Issues to Resolution Troubleshoot issues, attempt to replicate them in your lab, and escalate them to a satisfactory resolution while tracking their status Follow up with customers to ensure that the resolution meets their requirements Coordinate Beta Testing Manage beta testing on new products during installation and collect necessary feedback to the product development team Training Develop and deliver a training program aimed at getting internal or external customers up to speed quickly On-Site Support Travel to your customer's site to ensure that the installation of your product progresses smoothly           Home Page  |  Contact Us                 All materials are property of Netuit, Inc. and Copyright © 2005 unless otherwise noted